Itineraries, quotations and the booking process
After speaking, emailing and deciding together what should be included, we will send you costed itineraries until we have your safari just right. When you have instructed us to do so, we will hold all the component parts of your safari on a provisional basis and send you a booking form and a confirmation invoice for a deposit. The form must be signed, accepting our booking conditions for everyone named on the form, and returned to us.
Once you have paid the deposit for all the reservations, this is a confirmed booking.
Changes after booking
Once we have issued you with a confirmation invoice, we will absorb most price increases (the main exceptions being airline charges and government action). In the very unlikely event that something has to change on your itinerary (e.g. if a hotel/lodge burns down, or a flight is cancelled), we will make alternative arrangements for you and may have to levy supplementary charges.
If you decide that you want to make changes to your itinerary, we will endeavour to facilitate these at minimal extra charges. If you decide to cancel your booking the deposit will be forfeited although in certain circumstances you may find that you can claim for loss of deposit under your travel insurance.
Payment, ticket dispatch and late bookings
We will send you a final invoice for the balance of your account which is usually due 8 weeks before departure. For late bookings within this period, we require the full amount to be paid immediately on confirmation.
We will need details of your travel insurance including the policy number and emergency contact before we send your travel documents to you.
Tickets, vouchers and a full itinerary will be sent to the address on your invoice between one month and two weeks before your departure date. We usually send this pack out by first-class mail within the UK or by airmail if overseas. If you require travel documents to be sent earlier or to a different address, please advise us.